Privacy

Your privacy is important.

At Capybaras Agency (capybaras.agency and all its subdomains), we respect and protect the personal data of our users. As a user, your rights are guaranteed, and we strive to create a safe and trustworthy space.

Below, we describe how Capybaras Agency collects and uses information about clients, users, and subscribers of this website.

This privacy statement explains what personal data we collect from users and how we use it. At Capybaras Agency, we treat personal data with respect and sensitivity.

This privacy policy, along with our legal notice, cookie policy, sales policy, terms and conditions, and any other referenced policies, identifies how personal data received through this website is collected and processed.

This website’s content is not directed at children. A “child” is defined as per the law of the user’s jurisdiction; in the United States, this means anyone under 13 years old. If you believe a child has provided personal data on this website without parental consent, please contact us at info@capybaras.agency.

If you are under 13 years of age, you must have permission from your parent or legal guardian to submit personal information. Capybaras Agency cannot effectively verify users’ ages and is not liable if users do not comply with these requirements. We comply with the Children’s Online Privacy Protection Act of 1998 (COPPA).

DATA REQUESTED ON THIS WEBSITE AND PURPOSES OF PROCESSING

  • Name, surname, and email on contact forms: For direct communication with Capybaras Agency (questions, comments, suggestions, service or product requests, or other information). Failure to provide minimum required data will prevent us from responding to your request.
  • Name and email: To enable blog comments.
  • Name, surname, address, phone number, email, tax ID: Requested at the time of service payment for client management and billing.
  • Name, phone number, and email for newsletter: With express voluntary consent, this data is collected to send automated commercial newsletters with information about Capybaras Agency’s services or products.
  • Email: Used to access the client area based on the information provided during account creation.

Capybaras Agency will always ensure that website use, content usage, and processing of users’ personal data are conducted properly. Users can exercise their rights to access, rectify, limit, delete, port, forget, or object to data processing at any time by writing to info@capybaras.agency.

Capybaras Agency does not sell and will never sell users’ personal data to other companies or third parties.

We will only share your data with third parties to fulfill contracted services, send newsletters, comply with legal requirements, or administer the website. In such cases, appropriate confidentiality agreements will be established.

Links to third-party sites found on this website have privacy policies independent of Capybaras Agency. Accessing these sites is at the user’s own risk; it is the user’s responsibility to know and decide whether to accept those policies.

FORMS

The website has four types of forms:

  1. Contact form: Allows users to communicate with Capybaras Agency for questions, comments, quotes, bookings, service requests, or rights requests. Providing minimum required data is necessary for a response. The website and email servers act as data processors.
  2. Advertising form: Users may expressly consent to provide minimum necessary data so Capybaras Agency can send advertising and commercial information (managed by our email marketing provider). This processing is based on consent.
  3. Blog comment form: To avoid spam and inappropriate messages and for proper tracking, we request the user’s name, email, and website for identification in blog comments. These details are visible to other site users. If you do not want your data visible to others, contact info@capybaras.agency. Processing is based on consent.
  4. Service request form: Data is collected so Capybaras Agency can process requested services. Processing is legitimate due to the contractual relationship with clients or participants. Data is stored on the website server.

USER RIGHTS

Users have the following rights regarding their personal data:

  • Access: Know what data we have collected.
  • Rectification: Correct your provided data at any time.
  • Objection: Request cessation of processing when it doesn’t interrupt a service or legal obligation.
  • Deletion: Request deletion of your data when possible.
  • Restriction: Request limited processing (e.g., no modification or deletion).
  • Portability: Request a copy of your data in a structured format or transfer to another controller (where possible and based on consent or contract).
  • Not be subject to automated decisions: Capybaras Agency does not create automated profiles that significantly affect users; any automated decision-making is only for providing requested information according to site usage.
  • Information: Know how your data is processed.

To exercise any of these rights, email info@capybaras.agency.

DATA PROCESSORS

Capybaras Agency relies on third parties to properly provide its services/products; confidentiality agreements are in place and compliance with data protection regulations is verified. Third parties may not use supplied data for unauthorized purposes.

For transparency, these third parties currently include:

  • Facebook (Meta): Social network, advertising (including WhatsApp/Instagram), analytics. Servers located in the US. facebook.com
  • Google: Advertising (Ads), analytics (Analytics), tag manager. US-based. google.com
  • Instagram: Social network (Meta). US-based. instagram.com
  • LinkedIn: Business social network/advertising. US-based. linkedin.com
  • Twitter: Social network/advertising. US-based. twitter.com
  • TikTok: Social network/video app. Based in Ireland. tiktok.com
  • ConvertKit: Email marketing/client management. US-based. convertkit.com
  • Hostinger: Web hosting. Cyprus-based. hostinger.com
  • Bunny.net: Web hosting/CDN. Slovenia-based. bunny.net
  • ThriveCart: Payment management tool by WebActix Ltd., New Zealand-based. thrivecart.com
  • Stripe: Credit/debit card payments. US-based. stripe.com
  • PayPal: Credit/debit card payments. US-based. paypal.com
  • Facebook Pixel: Advertising analytics by Meta (Facebook). US-based.
  • WhatsApp: Communication tool (Meta). US-based. whatsapp.com
  • Zoom: Videoconferencing tool by Zoom Video Communications Inc., US-based. zoom.us

Occasionally Capybaras Agency may use additional applications/tools for specific tasks not listed above; if so, users will be notified as applicable.

NEWSLETTER POLICY

These policies are considered complementary to the website’s terms and conditions; both apply in case of dispute. The privacy and intellectual property policy for newsletters matches that in the terms/conditions.

The “newsletter” refers to Capybaras Agency’s digital bulletin sent periodically via an external email provider to which users subscribe voluntarily.

Capybaras Agency has no obligation to send newsletters at set intervals; it may do so at its discretion. Users can exercise access/rectification/cancellation/opposition rights following instructions in each newsletter’s footer.

Users should not share newsletter content with third parties; doing so infringes Capybaras Agency’s copyrights. The only authorized distribution channels are those managed/authorized by Capybaras Agency.

Capybaras Agency is not responsible for third-party content included in newsletters; disputes should be addressed directly with said third party or company.

All newsletter material is protected by copyright in favor of Capybaras Agency or used under agreement with its owner.

LEGITIMATE INTEREST

When launching new products/services or special promotions (for a limited time), we may collect name/email via forms based on Capybaras Agency’s legitimate interest in increasing sales and fulfilling information obligations as promised on the website.

This processing will continue as long as our legitimate interest exists. To respect privacy further, easy opt-out options are provided at the bottom of every marketing email.

To learn more about how legitimate interest has been balanced against user rights, you may request our assessment by emailing info@capybaras.agency.

DATA RETENTION

For billing/purchase purposes: personal data is retained for as long as legally required.

For newsletters/blog comments: data is retained as long as you remain on the subscription list; you may unsubscribe at any time automatically via each newsletter or by emailing info@capybaras.agency.

CALIFORNIA RESIDENTS

Capybaras Agency complies with the California Consumer Privacy Act of 2018 (CCPA). California residents have the right to request disclosure of what personal information has been collected/used/disclosed/sold over the previous 12 months. To exercise these rights including deletion or objection to processing, please email info@capybaras.agency.

EUROPEAN UNION RESIDENTS

Under Article 27 of Regulation (EU) 2016/679 (GDPR), all individuals have the right to know if their personal data is being processed and may:

  • Request access to their personal data.
  • Request correction or deletion.
  • Request restriction of processing.
  • Object to processing.
  • Request data portability.

You may access your data, correct inaccuracies, or request deletion when no longer needed for their original purposes. In certain circumstances you can restrict processing or object for reasons related to your situation; Capybaras Agency will stop processing unless there are legitimate overriding reasons or for legal defense purposes.

You have the right to receive a copy of your personal data in a structured format (where technically possible) based on consent or contract execution.

CHANGES TO THIS PRIVACY POLICY

Capybaras Agency reserves the right to modify this policy to reflect legislative changes or industry best practices. Changes will be announced here in advance of implementation.